We are committed to providing a safe and secure learning experience for students, educators and parents.
In furtherance of this commitment, we have signed the Student Privacy Pledge and provide additional privacy safeguards to the students who use our programs.
We are committed to complying with the student data privacy laws that apply
to your use of our programs. As a result of our privacy safeguards, schools can
confidently use TenMarks in compliance with FERPA (Family Educational Rights
and Privacy Act) and COPPA (Children's Online Privacy Protection Act).
Student information we receive from a school or a district continues to be the property of and under the control of the parent, school or district.
At TenMarks Education LLC, we understand how important privacy is to our customers, and we are committed to providing a safe and secure learning experience for students, educators, and parents who use our websites, services, and software (collectively, our "Programs"). As a subsidiary of Amazon.com, Inc., the information we receive is subject to the Amazon.com Privacy Notice at http://www.amazon.com/privacy (as supplemented by this policy).
We provide additional privacy safeguards to the students who use our Programs, and we have signed the Student Privacy Pledge.
This policy describes our privacy practices for Student Information we receive about a student's use of our Programs. We use the term "Student Information" in this policy to refer to information that personally identifies a student and other information we receive about a student that is linked to information that personally identifies a student. Student Information does not include de-identified or aggregated information that does not personally identify an individual student.
We receive Student Information for educational or school purposes, or as authorized by an educator, parent, or student. This includes, for example, the following types of Student Information:
We use Student Information for educational or school purposes, or as authorized by a parent or student. In general, we use Student Information to provide students the best possible educational experience on our Programs. For example, we use Student Information:
We do not sell Student Information to third parties. We will share Student Information only as described below.
Our Programs are individualized and customized for each student, so the Student Information we receive is required for a student to use our Programs. At any time, a student, educator, or parent may revoke consent to allowing a student to use our Programs. At a student's, educator's, or parent's request, we will remove, de-identify, or anonymize the Student Information in our Programs, and the student will no longer be able to use our Programs.
Can a student retain control of any student-generated content, including
transferring it to a personal account?
Yes, students using TenMarks Writing may download the final version of student-generated essays. TenMarks Math does not involve the creation of student-generated content.
Can parents, legal guardians, or students review Student Information in the
student's records and correct erroneous information?
A parent, legal guardian, or student may review Student Information in the applicable student's records by viewing their TenMarks account. To correct any erroneous information, the parent, legal guardian, or student can ask the applicable student's teacher or TenMarks customer support to make the changes.
What does TenMarks do to ensure the security and confidentiality of
We take a number of steps to protect the security and confidentiality of Student Information. We leverage industry-standard software, encryption, and the leading infrastructure of Amazon Web Services to ensure the security of that information. All team members with access to Student Information are required to take regular training on their responsibilities in protecting that information against technical and social engineering threats. Access to sensitive Student Information is provided only to employees with a business need, and is immediately removed upon the termination of the employee.
What does TenMarks do if there is an unauthorized disclosure of Student
Within 48 hours of learning about a data breach, or longer reasonable time as may be required by the legitimate needs of applicable law enforcement or as to take measures necessary to determine the scope of the breach and restore reasonable integrity of its systems, TenMarks will notify all teachers, parents, principals, and district administrators whose information may have been improperly disclosed, via email communication to the email address on file for each user. Since TenMarks does not maintain any contact information for students, TenMarks will inform any users who oversee those students (i.e. relevant teachers, parents, principals, and district administrators) if any Student Information is involved. This email notification will describe the nature of the data breach and steps that are being taken to protect their TenMarks accounts going forward.
Can a school, district or teacher request that TenMarks delete Student
Yes. Following the termination of a license, a school or district may request that TenMarks delete or de-identify Student Information and TenMarks will do so. A teacher who purchases a TenMarks license may also request that TenMarks delete or de-identify Student Information after termination of that license.